Recovering From Email Performance Issues

SMTP error message
1. Close your email program, wait one full minute then restart it. Or restart your workstation.
2. If you continue to receive the SMTP error message you can use the My Cal Poly Portal email client at http://my.calpoly.edu
3. If you continue to have this problem contact the Service Desk at 756-7000.
Same message delivered over and over again from a known email user. This is not the same problem as receiving multiple spam messages from unknown emailers. This is not a virus but a malfunction of the Outlook Outbox.
1. Caused by sender's message stuck in their Outlook Outbox.
2. To fix this issue the Sender must delete the message from their Outbox.
  1. Receiver should contact sender to let them know there is a problem
3. Receiver should then group and delete all extra messages from that Sender or create a rule (or filter) to do this automatically.
Multiple Spam messages - Huge numbers of Spam messages are being sent to you from off campus usually from an unknown sender. In some cases these messages are not even addressed to you.
1. To fix this problem-Create a rule and delete messages from this Sender or group the messages by Subject, Sender or To and then do a group delete.

Instructions for creating rules and filters:

To get more information on creating and using rules and filters go to the Help within your email program and search on Rules or Filters.